Key Information
Rent Review System Components
- Notifications
- Data Collection Interface
- CRA Rent Calculator
- Updates
- Data Reporting Interface
Notifications
- Generates Mail Merge letters
- Notification of Rent Review
- Reminder Letters
- Notification of Rent Assessment
- Automatically saves all documents to the Tenant’s Diary
- Letters can be Emailed or Posted
Data Collection Interface
- Automatic importing from Centrelink via the CCeS Interface
- Manual Entry where Authorities are not held
- Combination of CCeS and Manual entry
- Comprehensive information held for each Household member
- Income Details are held using Centrelink’s Income Codes
- Income Details have Start & End dates to retain a full, permanent History
- Reminder Letters can be generated automatically for late & missing information
CRA Rent Calculator
Originally designed to emulate the NSW DCJ CRA Calculator on a spread sheet. The system is fully integrated in to the SDM code (no spread sheet) and has been enhanced to support Rent Polices for our customers in all States.
- Batch based, can be run for a single Tenancy, many Tenancies or the complete organisation
- Draws income data automatically from the Data Collection process mention above
- A single click Calculates all Tenancies in the Batch
- Stores Centrelink Rates for CRA, Maintenance & FTB, plus all Income Types and Error messages
- Centrelink Rates are updated by SDM as they are made available every March, June & September
- Exception reporting makes it easy to find and resolve data entry and other errors
- Bulk generation of mail merged Notifications of new Rent
- Letters automatically attached to Tenant Diary
- Controlled, automatic update of new Rent to the Tenancy
- New Rents are automatically applied at the correct future date
- Multiple Calculation Types are supported for different Property programs, SHSP, Affordable, Market Rent, Ceiling Rent, Fixed Percentages and Variable Rate Income Based.
- Maximum Rent limits fully supported during calculation
- Can be set to charge Maximum Rent by default if income details are not returned
Updates
- Completed Successful Calculations are updated the Tenancy
- These are automatically applied on the due date
- Future Dated changes apply during the Rent Debit is processed
- Back Dated changes apply immediately
- Once the Calculation is Updated to the Tenancy no further action is required
Data Reporting Interface
- EVoR - Fully compliant with the Centrelink EVoR batch reporting system
- Reports new Rent back to Centrelink based on unreported Rent Calculator Batches
- DBUS - Fully compliant with the Centrelink DBUS batch reporting system
- Able to vary existing Deductions
Please Note: As at Oct 2020 EVoR & DBUS are in an advanced stage of development but have not been released. ETA Q4 2020
Other Features
- Back Dated Rent changes fully supported, automatically adjusts Tenant Balances & Paid-To-Date to reflect corrected values. Does not change historical Financial information
- Full History of all Batches, Reports & Income Details permanently held
- Letters & Report templates can be customised for different situations
- Different Calculation Types can be processed automatically in the same batch
- All reports not saved against Tenant Diaries are held in the system Print Queue as an historical record
- Detailed manual covering all aspects of configuration, operation and troubleshooting
- SDM Australian support staff provide expert support on all aspects of the Rent Review System
- All Centrelink Rates for CRA, Maintenance & FTB and Income Types & Error codes are held in the SDM system with a full History